Cancellation Policy

Cancellations or rescheduling made more than 24 hours before your appointment receive a full refund. Changes made within 24 hours are subject to a 50% fee. No‑shows are also charged 50%. First-Time Client Consultation Policy: To ensure each session is personalized, safe, and tailored to your individual needs, all first-time appointments include a required consultation and assessment at the beginning of your visit. The first 15 minutes of your scheduled appointment time will be dedicated to: Health and intake review Discussion of goals, concerns, and areas of focus Postural and movement assessment (when applicable) Creation of a customized treatment plan for your session Please note: Your hands-on service time will be approximately 15 minutes shorter than the total session length selected at booking. Example: A 60-minute session includes approximately 45 minutes of hands-on treatment A 90-minute session includes approximately 75 minutes of hands-on treatment This consultation process helps ensure a more effective, intentional, and results-driven experience for every client. Returning clients may also receive brief reassessments as needed to support ongoing progress and care.